To provide a seamless aftercare process, Hale has worked with clixifix®, a software development company specialising in defect management applications within the housing sector. clixifix® is a cloud-based platform that functions as a 24/7 portal, assisting clients in the logging and tracking of defects and aftercare requests in real time.

clixifix® has a proven track record in providing effective defect management applications, with currently over 20,000 construction sector/trade users using their platforms to resolve reported defects. The software aids Hale in improving client satisfaction, using the standalone platform for all customer care issues to be logged and accessed by all who have an input in the aftercare process. clixifix® encourages collaboration to find the best solution effectively and in a timely manner.

Louise Langdon, SHEQ Controller at Hale stated, “The implementation of clixifix® for us was completed in a few days from signing order to implementation, a very seamless smooth process.

The system is user friendly and enables our clients to login to their portal for ‘real time’ updates and easy to manage our sub-contractors with comments all being stored within each plot.

The facility to store site drawings, meter readings, pre-handover defects, building manuals and tenant packs in one location is an added bonus.

The reports element is easy to use and very user friendly; this now gives us a clearer picture of KPI performances on our sub-contractors, something that we have not been able to measure previously due to using excel spreadsheets to record defects.”